Frequently Asked Questions

Welcome to the Spirit Aromas FAQs page. Here you'll find answers to some of the most common questions we receive. If you don't find what you're looking for, feel free to contact us directly.

1. What are your candles made of?

Our candles are made from a high-quality soy blend that is all-natural, non-toxic, and cruelty-free. We use zero additives to ensure a clean, safe burn for you and your loved ones.

2. How long do your candles burn?

Each of our 12 oz candles has a burn time of approximately 40 hours. To maximize burn time and ensure an even burn, we recommend trimming the wick to 1/4 inch before each use.

3. Do you use essential oils in your candles?

Yes, we use a combination of essential oils and premium fragrance oils to create our unique scent blends. This ensures a strong scent throw and a delightful aroma that fills your space.

4. Are your candles safe for pets?

Our candles are made from non-toxic ingredients, making them generally safe for use around pets. However, we recommend keeping lit candles out of reach of pets to avoid accidents.

5. Do you offer refunds or exchanges?

Yes, we want you to be completely satisfied with your purchase. If you're not happy with your candle for any reason, please contact us within 30 days of purchase for a refund or exchange. Please refer to our Returns and Exchanges policy for more details.

6. How long does shipping take?

We aim to process and ship orders within 2 business days. Shipping times vary depending on your location, but you can expect your order to arrive within 3-5 business days after it has been shipped.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress and estimated delivery date.

8. Do you ship internationally?

Currently, we only ship within the United States. We are exploring options to expand our shipping to international destinations in the future.

9. How can I take care of my candle to ensure it lasts?

To get the most out of your Spirit Aromas candle:

• Trim the wick to 1/4 inch before each use to prevent soot and ensure an even burn.
• Allow the candle to burn long enough for the wax to melt across the entire surface during each use, especially on the first burn.
• Avoid burning your candle for more than 4 hours at a time.
• Keep the candle away from drafts, as this can cause uneven burning and excess smoke.

10. Do you offer custom or bulk orders?

Yes, we do offer custom and bulk orders for special occasions, events, or corporate gifts. Please contact us directly with your requirements, and we’ll be happy to assist you.

11. How do you give back to the community?

We are committed to giving back to our communities, local ministries, and non-profits. A portion of our profits is donated to various charitable organizations that align with our mission and values. Your purchase helps us continue this important work.

12. How can I contact you?

You can reach us via our Contact Us page or email us directly at [insert email address]. We strive to respond to all inquiries within 24 hours.

Thank you for choosing Spirit Aromas. We hope our candles bring warmth, peace, and inspiration into your home. If you have any other questions, please don’t hesitate to reach out to us.